Implementation of Total Quality Management or Plazas and Barrios

Implementation of Total Quality Management

Author: Rolf E Rogers

Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works.

Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming's 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization's unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher.

Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a referenceand checklist of TQM principles.

Booknews

Provides a brief background and the visual materials necessary for an employee training session in TQM. An introduction to TQM in the US and a chapter on Deming's 14 points is followed by seven chapters of visual display aids presenting TQM's basic theory and principles. The entire volume is designed to enable adaptation to different organizations. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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Plazas and Barrios: Heritage Tourism and Globalization in the Latin American Centro Histуrico

Author: Joseph L Scarpaci

In recent years the travel industry has promoted trips to cultural landscapes that contain great historical and symbolic landmarks, and Latin American towns and cities are anything but isolated from this trend. Many historic city centers in Latin America have been preserved intact from the colonial era and today may serve institutional, commercial, or residential needs. Now economic forces from outside the region have created a demand for the preservation of historically "authentic" districts. This book explores how heritage tourism and globalization are reshaping the Latin American centro histórico, analyzing the transformation of the urban core from town plaza to historic center in nine cities: Bogotá, Colombia; Buenos Aires, Argentina; Cartagena, Colombia; Cuenca, Ecuador; Havana, Cuba; Montevideo, Uruguay; Puebla, Mexico; Quito, Ecuador; and Trinidad, Cuba. It tells how these pressures, combined with the advantage of a downtown location, have raised the potential of redeveloping these inner city areas but have also created the dilemma of how to restore and conserve them while responding to new economic imperatives. In an eclectic and interdisciplinary study, Joseph Scarpaci documents changes in far-flung corners of the Latin American metropolis using a broad palette of tools: urban morphology profiles, an original land-use survey of 30,000 doorways in nine historic districts, numerous photographs, and a review of the political, economic, and globalizing forces at work in historic districts. He examines urban change as reflected in architectural styles, neighborhood growth and decline, real estate markets, and local politics in order to show the longreach of globalization and modernity. Plazas and Barrios spans all of Spanish-speaking America to address the socio-political dimensions of urban change. It offers a means for understanding the tensions between the modern and traditional aspects of the built environment in each city and provides a key resource for geographers, urban planners, architectural historians, and all concerned with the implications of the emerging global economy.

Table of Contents:

1	Approaching Latin America's built heritage	3
2	The historical geography of the Spanish American centro historico	38
3	Land use, building quality, and skylines in the centro historico	97
4	The social construction of Latin American historic districts	120
5	Heritage and land valuation in Cartagena de Indias	148
6	Heritage tourism in Habana Vieja : restructuring in a post-Soviet age	184
7	Tourism planning and heritage preservation in Trinidad, Cuba	206
8	Globalization's pressures in the new millennium	220