Globalization Growth and Poverty or The World of Customer Service

Globalization, Growth, and Poverty

Author: Paul Collier

Globalization is a powerful force for poverty reduction as societies and economies around the world are becoming more integrated. Although this international integration presents tremendous opportunities for developing countries, it also has raised concerns about rising inequality, shifting power, and cultural uniformity. This report assesses the impact of globalization and addresses the ensuing anxieties. It proposes an agenda for action aimed at mitigating the risks that globalization potentially generates, while maximizing the opportunities for the poor.

Table of Contents:

	Foreword
	The Report Team
	Overview	1
1	The New Wave of Globalization and Its Economic Effects	23
	Previous waves of globalization and reversals	24
	The new wave of globalization	31
2	Improving the International Architecture for Integration	53
	Trade policy	55
	Policies for capital flows to developing countries	66
	Policies toward migration	76
	Summary and recommendations	82
3	Strengthening Domestic Institutions and Policies	85
	Open economies have more competition and firm turnover	87
	The investment climate affects the benefits of openness	95
	Integration with the world economy affects employment and wages	104
	Social protection in globalizing economies	112
	Summary and recommendations	119
4	Power, Culture, and the Environment	121
	Globalization and power	121
	Globalization and culture	128
	Globalization and the environment	130
	Summary of recommendations	142
5	An Agenda for Action	145
	Anxieties and their foundation	146
	Building an inclusive world economy: An agenda for action	155
	References	161

New interesting textbook: Caught in the Middle or Contemporary Human Behavior Theory

The World of Customer Service

Author: Pattie Gibson Odgers

With global markets growing more than ever, it is a major challenge for organizations to attract and retain customers. This practical text is designed to teach exemplary customer service tactics that are used in private or public, domestic or international organizations. Reflecting current concepts and tips, this text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers.